I Haven't Received My Order. What Should I Do?

Whilst the Royal Mail is very reliable and 99% of our customers experience a fantastic service, packages can go missing in very rare cases. Most of the time the items do turn up, just a couple of days late, so please wait until 7 business days (10 days for international orders) have passed from the time of making your order before contacting us. If you haven’t received your order after this time, please email us at hello@melonoptics.com and we’ll get things sorted for you right away!