FAQ's

  • Do You Have Any Coupon Codes?

    We send coupon codes out through email, Facebook and Twitter. Join our mailing list and you’ll get the chance to be entered into contests and get the first word on new releases!
  • I Have A Question That Isn't Answered. What Should I Do?

    If you can't find an answer to your question through our self-help section, please shoot us an email at hello@melonoptics.com or contact us through our onsite help form. Once we get your message we'll get back to you as quick as we can!
  • I Haven't Received My Order. What Should I Do?

    Whilst the Royal Mail is very reliable and 99% of our customers experience a fantastic service, packages can go missing in very rare cases. Most of the time the items do turn up, just a couple of days late, so please wait until 7 business days (10 days for international orders) have passed from t...
  • What Methods Of Payment Do You accept?

    We accept all major credit and debit cards + SOFORT for our European customers! All payments are placed through a secure server using Stripe to give you peace of mind.