Privacy & Cookies
Our promises
Projecting your privacy and being GDPR compliant is important to Melon. You share stuff with us, but we do not share it with others unless the law makes us. If you want to share stuff about yourself there are loads of places to do that. Simple as that.
However, there is a bunch a of legal stuff that we need to tell you about regarding Privacy and Cookies. This is why we need it and how we use it.
1. Why
We will only use your data to make your experience with Melon better
2. Protection
We’ll protect your data like it’s our own.
3. Simple
No fancy legal stuff, no nonsense, no surprises.
4. No spam
You decide what and how you hear from us.
5. What we keep
Just the essentials, if we don’t need it, we’ll delete it.
Protecting Your Privacy
At Melon we are 100% committed to protecting the privacy and security of our customers, followers and anybody who wants to share with us. If you have any questions about how we protect your privacy, just email us at gdpr@melonoptics.com.
For all our services, the data controller — the company that’s responsible for your privacy— is Melon Optics Limited.
Navigating this page
• How we use your information
• Sharing your information
• Marketing messages
• Seeing adverts for Melon online
• Keeping your information
• Your rights
• Changes to how we protect your privacy
• Cookies
• How to contact us
How we use your information
We use your information in a number of different ways. The tables below set this out
Your name and contact details
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How we use your name & contact details |
Why? |
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To deliver your purchases to you |
We’ve got to do this to perform our contract with you |
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Send you service messages by text, e-mail or other methods |
We to do this to perform our contract with you, such as telling when your order is coming |
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Sending you information by email, SMS, or social media about our new products and services |
To keep you up to date. We only send this with your permission |
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Fraud prevention and detection |
To help prevent and detect fraud against either you or Melon |
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Showing you Melon adverts as your browse the web |
So you can see our latest products and information |
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Finding out what you, and other customers, like |
You are part of the Melon community. We want to make sure we give you what we want and involve you in some of our ideas for new products |
Your date of birth information
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How we use your date of birth |
Why? |
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Fraud prevention and detection |
To help prevent and detect fraud against either you or Melon |
Your gender information
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How we use your gender information |
Why? |
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To help us understand who is buying our products |
So we can develop new products that you really want |
Your payment information
This means your credit card details. We take the information when we process your purchase. But we do not keep any of it on our systems. Any retained credit card information is held with our payment system providers and stored when necessary on secure servers that have passed all kinds of hoops and hurdles.
Your contact history with us
What you’ve said to us — for example, over the phone, on instant chat, or on social media.
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How we use your contact history |
Why? |
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Provide customer service and support |
To make sure we can provide the type of service you would expect from us |
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Train our staff |
So that, when you contact us, you get the best possible customer service |
Purchase history and saved items
What you’ve bought and what you’ve stored in your basket for another time
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How we use your purchase history and saved items |
Why? |
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Sell you things |
If you can’t put stuff into a basket, you can’t buy it! |
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Provide customer service and support, and handle returns |
We want you to have the best experience possible form Melon, and we do not want any delays in helping you sort out any issues. |
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Finding out what you, and other customers, like |
To ensure we make sure Melon brings out products that are what you really want. |
Information about your phone or laptop, and how you use our website and app
Information you give us when you browse our site or use our app, including your IP address and device type and, if you choose to share it with us, your location data, as well as how you use our website and app.
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How we use information about your phone or laptop, and how you use our website and app |
Why? |
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Improve our website and set default options for you (such as language and currency) |
To give you the best possible shopping experience |
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Protect our website |
To prevent and detect fraud and to meet our legal obligations about looking after your data |
Information from accounts you link to us, such as Facebook, Instagram and Twitter
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How we use information from accounts you link to us |
Why? |
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To enable you to log into our website simply and easily without having to create a specific account |
To make it easier for you to use the Melon website and purchase those items you want! |
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To provide product recommendations |
So you can quickly spot things which take your fancy |
Your responses to surveys, competitions and promotions
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How we use your responses to surveys, competitions and promotions |
Why? |
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Run the survey, competition or promotion |
If we can’t use your entry, you can’t win! |
You don’t have to give us any of this personal information but if you don’t, you may not be able to buy from Melon, and you are unlikely to receive our best customer experience. But that is your choice – and we respect that.
We also anonymise and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site and app, and developing new products and services.
Sharing your information
We do not, and will not, sell any of your personal data to any third party. The only way this would happen is if we were made to do so by law.
However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:
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Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies
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Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business
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Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud
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Companies approved by you, such as social media sites (if you choose to link your accounts to us), Marketplace sellers where you place an order, and Klarna where you choose to use their payment service
Marketing messages
If you have said we can, we’ll send you marketing messages by email, text, to keep you aware of what we’re up to and to help you see and find our products.
How to stop marketing messages from Melon
You can stop receiving marketing messages from us at any time. You can do this by:
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Through your account settings
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By clicking on the ‘unsubscribe’ link in any email
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By contacting our Customer Care team
Once you do this, we will update your profile to ensure that you don’t receive further marketing messages.
Stopping marketing messages will not stop service communications (such as order updates or where you have expressed an interest in an activity at Melon).
Seeing adverts for Melon online
We also engage in online advertising to keep you aware of what we’re up to and to help you see and find our products.
We target Melon banners and ads to you when you are on other websites and apps. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks.
The banners and ads you see will be based on information we hold about you, or your previous use of Melon or on Melon banners or ads you have previously clicked on.
Keeping your information
We’ll hold on to your information for as long as you have your account, as long as is needed to be able to provide the services to you, or for as long as is necessary to provide support-related reporting and trend analysis only.
If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.
Your rights
You have a lot of rights relating to your personal information:
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The right to be informed about how your personal information is being used
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The right to access the personal information we hold about you
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The right to request the correction of inaccurate personal information we hold about you (although you can probably do most of this through My Account
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The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
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The right to stop direct marketing messages, which you can do through My Account, and to withdraw consent for other consent-based processing at any time
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The right to request that we transfer or port elements of your data either to you or another service provider
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The right to complain to your data protection regulator — in the UK, this is the Information Commissioner’s Office
If you want to exercise your rights, have a complaint, or just have questions, please contact us.
Changes to how we Protect Your Privacy
We may change this page from time to time, to reflect how we are processing your data.
If we make significant changes, we will make that clear on the Melon website or by some other means of contact such as email, so that you are able to review the changes before you continue to use Melon.
Cookies
We use cookies when you visit our site. There are four main types of cookies and this is how and we use them.
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Site functionality cookies – these cookies allow you to navigate the site and use our features, such as “Add to Basket” and “Save for Later”.
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Site analytics cookies – these cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience.
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Customer preference cookies – when you are browsing or shopping on Melon, these cookies will remember your preferences (like your language or location), so we can make your shopping experience as seamless as possible, and more personal to you.
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Targeting or advertising cookies – these cookies are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.
By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions. Further information about cookies can be found at https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies/ .
Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site, and the complete ASOS user experience that we pride ourselves on providing our customers.”
How to contact us
We always want to hear from our customers (especially if you feel we’ve let you down or could do better).
If you:
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Have any questions or feedback about this notice
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Would like us to stop using your information
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Want to exercise any of your rights as set out above, or have a complaint
please don’t hesitate to contact our Customer Care team, who will be happy to answer any questions you may have.
You can contact our privacy team by emailing us at gdpr@melonoptics.com.